Yatra’s CEO says artificial intelligence is reshaping how travel companies operate, and one major impact will be optimizing headcount as automation takes over routine tasks. He explains that AI can handle customer queries, manage cancellations, update itineraries and process data far faster than human teams, which could allow the company to run leaner while improving service speed. Instead of simply cutting jobs, he frames this shift as reallocating people toward higher-value work that requires judgment and relationship-building. He also notes that AI will help the company personalize offerings more effectively and make operations more efficient overall, setting the stage for a more streamlined and tech-driven travel business.
