United Airlines is rolling out new AI powered features in its mobile app to make navigating airports easier and reduce stress during travel. The updates include personalized, step by step directions through airports, real time guidance to gates, lounges, and baggage claim, and proactive alerts that adjust if conditions change, such as delays or gate switches. The app can tailor instructions based on a traveler’s specific itinerary, connection time, and location, helping passengers move more efficiently through large or unfamiliar airports. United is positioning these tools as a way to improve the overall travel experience without adding staff, using AI to anticipate needs and solve common pain points before they become problems. The move reflects a broader airline trend toward using AI to deliver more seamless, self guided customer service.
