The piece highlights how Wheel the World, a travel startup focused on accessibility, is using conversational AI to make travel planning easier for people with disabilities and other accessibility needs. The company — known for helping users find and book accessible hotels, tours, and experiences worldwide — is developing an AI chatbot that delivers detailed accessibility information and guidance through natural language interaction, helping travelers quickly get tailored recommendations and answers to questions that are often hard to find through traditional search. This reflects a broader trend in travel tech toward using AI not just for general planning but to improve inclusivity and make travel information genuinely useful for underserved communities.
