The study from IBM explains how HR is on the brink of major transformation as agentic AI becomes deeply integrated into everyday operations, boosting productivity, speeding decision making, and reshaping roles rather than replacing workers. It highlights that AI driven automation is expected to surge across recruitment, employee self service, and talent acquisition, with measurable gains such as higher productivity, better training outcomes, and stronger retention. Because more than half the workforce will need reskilling, HR leaders are urged to prioritize continuous, AI enabled learning programs, partner closely with experts, and prepare for shifts in responsibilities as virtual assistants and predictive AI tools take on more routine work. The file also notes that HR leaders plan to outsource large portions of new AI initiatives and must set new metrics that track agent performance and workforce impact as they scale these systems.
