How Americans are navigating the system with ChatGPT
The report explains how Americans are increasingly using ChatGPT as a practical companion for navigating a strained and confusing healthcare system, especially around insurance, access, and medical administration. It shows that a significant share of users turn to AI for help understanding coverage, preparing for doctor visits, managing billing disputes, and advocating for themselves, often outside normal clinic hours. The data highlights especially heavy use in rural areas and hospital deserts, where access to care is limited and facilities are closing. Healthcare professionals are also adopting AI rapidly to reduce administrative burden, manage burnout, and support clinical work. Overall, the report argues that while AI cannot replace healthcare infrastructure, it is already improving access, efficiency, and patient empowerment, and could play a larger role with supportive policy and regulation.